How do I contact Roku by email?

Contact us

  1. Support. Please visit Roku support for any product or support related questions.
  2. Jobs. Please visit our Jobs site.
  3. Legal Contact. For legal correspondence, please contact: Stephen Kay. Senior Vice President & General Counsel, Roku, Inc. 1155 Coleman Ave., San Jose, CA 95110. [email protected].

Subsequently, does Roku have live chat support?

After agents got used to the application and the implementation has been rolled out in 100%, the chat invitations were set up for Roku’s support portal visitors and LiveChat usage has been gradually growing, currently reaching level of over 8000 chats/week!

Similarly one may ask, how do I access my Roku account? To manage your Roku account and update preferences, sign into your Roku account at After you sign in, you will be able to: Update your personal information. Manage your channel subscriptions.

Consequently, how do I cancel a subscription on Roku?

Cancel or unsubscribe from a mobile device or PC

  1. Go to on your computer or smartphone.
  2. If prompted, sign into your Roku account. …
  3. Scroll down and select Manage your subscriptions.
  4. Locate the channel under Active Subscriptions and select Cancel subscription.
  5. Select a cancelation reason to complete the process.

How do I get a refund on Roku?

All content purchases and subscriptions on The Roku Channel are pre-paid, final and non-refundable. Upon cancellation of your subscription or termination of your account, you will not receive a refund or credit for any subscriptions for which you have paid.

How do I reset my Roku?

Perform the following steps with your Roku remote or the Roku mobile app.

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Advanced system settings.
  5. Select Factory reset.
  6. If you have a Roku TV, select Factory reset everything. …
  7. Follow the on-screen instructions.

How do I troubleshoot my Roku?

Restart Both Your Roku Device and Roku Remote

  1. Remove the Batteries. Open the battery compartment on your Roku remote and remove the batteries.
  2. Restart your Roku Device. Disconnect the power lead from your Roku device and wait five seconds before reconnecting it.
  3. Reinsert the Batteries Into Your Roku Remote.

How much is Roku per month?

There’s no Roku subscription. You’ll only pay extra if you decide to subscribe to a channel or service, or pay a one-off fee for some content. New channels and new content are added frequently, and devices are updated automatically, so you’ll never miss out on new Roku streaming options.

Where can I find the IP address on my Roku?

You can find the IP address of your Roku device by going to Settings > Network > About. If the IP address is not within one of these private ranges, your Roku device is using a public IP address which is most common when a router is not present on your network.

Why is my Roku not connecting to the Internet?

If your Roku isn’t connecting to WiFi, it’s likely due to a poor WiFi signal, a power or router issue, or a malfunctioning Roku.

Why isn’t my Roku TV connecting to the Internet?

If you are unable to connect to the internet, try restarting your router. Improve the strength of your wireless signal. If resetting your router does not improve your connection, the issue may be the strength of the wireless signal. The farther your Roku device is from your router, the weaker your wireless signal.

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