How do you contact Roku customer service?

Contact us

  1. Support. Please visit Roku support for any product or support related questions.
  2. Jobs. Please visit our Jobs site.
  3. Legal Contact. For legal correspondence, please contact: Stephen Kay. Senior Vice President & General Counsel, Roku, Inc. 1155 Coleman Ave., San Jose, CA 95110. [email protected].

Accordingly, does Roku have live chat support?

After agents got used to the application and the implementation has been rolled out in 100%, the chat invitations were set up for Roku’s support portal visitors and LiveChat usage has been gradually growing, currently reaching level of over 8000 chats/week!

Then, how do I cancel a subscription on Roku? Cancel or unsubscribe from a mobile device or PC

  1. Go to on your computer or smartphone.
  2. If prompted, sign into your Roku account. …
  3. Scroll down and select Manage your subscriptions.
  4. Locate the channel under Active Subscriptions and select Cancel subscription.
  5. Select a cancelation reason to complete the process.

Simply so, how do I cancel my Disney Plus membership?

Cancel Disney Plus in the Google Play Store on your Android phone

  1. Open the Google Play Store on your Android.
  2. Tap your profile picture.
  3. Select Payments and Subscriptions.
  4. Tap Subscriptions.
  5. Select Disney Plus.
  6. Tap Cancel subscription and follow the on-screen instructions.

How do I delete my info from Roku?

Go to Settings > System > Advanced system settings > Factory reset, and then highlight Factory reset everything. Read the information on the screen to make sure you understand what this reset operation does. 2. To proceed with the full factory reset, enter the code listed on the screen and select ok.

How do I dispute a charge on Roku?

Please contact the company that initiated the charge, your credit card company, or your bank for more information on the charge.

  1. Confirm the charge is from Roku®
  2. Review the invoice in your purchase history.
  3. Why can’t I see the charge in my purchase history?

How do I get a refund from Roku?

All content purchases and subscriptions on The Roku Channel are pre-paid, final and non-refundable. Upon cancellation of your subscription or termination of your account, you will not receive a refund or credit for any subscriptions for which you have paid.

How do I get Disney Plus on my Roku?

How to install Disney Plus on Roku

  1. First, press the Home button on the Roku remote.
  2. Select Streaming Channels to open the Channel Store.
  3. Select Search Channels.
  4. Begin typing Disney.
  5. Once you see Disney in the search results, click on it and select Add Channel.

How do I troubleshoot my Roku?

Restart Both Your Roku Device and Roku Remote

  1. Remove the Batteries. Open the battery compartment on your Roku remote and remove the batteries.
  2. Restart your Roku Device. Disconnect the power lead from your Roku device and wait five seconds before reconnecting it.
  3. Reinsert the Batteries Into Your Roku Remote.

How much is Roku per month?

There’s no Roku subscription. You’ll only pay extra if you decide to subscribe to a channel or service, or pay a one-off fee for some content. New channels and new content are added frequently, and devices are updated automatically, so you’ll never miss out on new Roku streaming options.

Why is my Roku not connecting?

If you’re having problems with your Roku remote, first remove the batteries and put them back in. If that doesn’t help, try replacing the batteries and re-pairing the remote. If the Roku remote app isn’t connecting, make sure Roku TV is enabled to use mobile apps.

Why is Roku charging me monthly?

Even the Roku channel is free. If you see a recurring charge on your credit card billing statement, it means that you have subscribed to a paid or premium subscription (or someone with access to your Roku player has signed up for a channel).

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