The majority of users try to hold the select button including the play button as they reboot the PS4 and this was able to solve the loading issue. Device rebooting and restarting is strongly recommended for people that run Disney Plus on PS4/PS5, Samsung TV, Apple TV, Xbox, Sling TV including other streaming devices.
Herein, why does Disney Plus keep freezing on PS4?
If Disney Plus keeps on freezing when playing a movie or TV show, your network connection may be having a hard time keeping up with the app’s bandwidth requirement. To fix this, try changing your playback preferences to reduce your network’s load.
Similarly one may ask, why is Disney+ not working?
Disney Plus not working could be due to your internet connection being faulty. Try testing other apps that require an internet connection and see if they’re working. You can also launch Google and search for anything. If you’re operating over Wi-Fi, you could also try another device.