Does Roku have customer service?

Support. Please visit Roku support for any product or support related questions.

Subsequently, does Roku charge for tech support?

Do you charge for tech support? No. We don’t use third parties for troubleshooting or technical support. Instead, we offer several types of support to customers who are within the original warranty period.

Moreover, does Roku have a live chat? After agents got used to the application and the implementation has been rolled out in 100%, the chat invitations were set up for Roku’s support portal visitors and LiveChat usage has been gradually growing, currently reaching level of over 8000 chats/week!

Similarly one may ask, how do I cancel a subscription on Roku?

Cancel or unsubscribe from a mobile device or PC

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign into your Roku account. …
  3. Scroll down and select Manage your subscriptions.
  4. Locate the channel under Active Subscriptions and select Cancel subscription.
  5. Select a cancelation reason to complete the process.

How do I connect my Roku through my phone?

How to connect Roku to Wi-Fi without a remote

  1. Connect your smartphone to the same Wi-Fi network as the Roku player. …
  2. Open the Roku app and tap Devices at the bottom-right corner of the screen.
  3. Tap your Roku device when it appears in the app. …
  4. Your phone should now be connected to the Roku as a remote.

How do I dispute a charge on Roku?

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose ‘Questions about my account or billing’ on the drop-down menu. They are the best ones to help you out with that matter.

How do I get a refund on Roku?

Re: How do I cancel and get a refund

In regards to the charges on your account, please reach out to our support team directly here for your ‘Account or billing’ issue, here: https://support.roku.com/contactus. They will be able to further assist you.

How much does Roku cost per month?

There’s no Roku subscription. You’ll only pay extra if you decide to subscribe to a channel or service, or pay a one-off fee for some content. New channels and new content are added frequently, and devices are updated automatically, so you’ll never miss out on new Roku streaming options.

What is my Roku number?

Each Roku player has its serial number or device ID printed on the product somewhere. On some players, the serial number or device ID is printed on a product label and attached to the bottom of the player. On other players, the serial number or device ID is printed directly on the bottom of the player.

Why is my Roku not connecting?

If you’re having problems with your Roku remote, first remove the batteries and put them back in. If that doesn’t help, try replacing the batteries and re-pairing the remote. If the Roku remote app isn’t connecting, make sure Roku TV is enabled to use mobile apps.

Why is Roku charging me monthly?

Even the Roku channel is free. If you see a recurring charge on your credit card billing statement, it means that you have subscribed to a paid or premium subscription (or someone with access to your Roku player has signed up for a channel).

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